The Customer Asset: Understanding and Managing its Value

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Management number 201815223 Release Date 2025/10/08 List Price $19.85 Model Number 201815223
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Format: Hardback
Length: 149 pages
Publication date: 17 December 2023
Publisher: Springer International Publishing AG

This book delves into the concept of customers as financial assets, explaining how firms can assess investments in customer relationships. Crucially, these strategies' advantages can be communicated in financial terms to non-marketers, instilling accountability in marketing and augmenting firm value through well-informed investment decisions.


Dimension: 210 x 148 (mm)
ISBN-13: 9783031474200
Edition number: 1st ed. 2023


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